It must relay the true meaning and real application necessary in the physical world. We have probably all experience how to learn first thing about our plans before we go ahead and act. Like for instance, when we order something online, attend to some responsibilities for our organizations, communicate with people via video, chat and email including but not limited to asking stakeholders, very politely and sincerely, if there's anything else we can do to help further. This online environment must make us work to facilitate and relay exactly what we expect and do in the physical world. What the online information is telling us should be enough to readily make a decision and act accordingly. This is especially true when people have to do it themselves, read relevant information and will go there, say store, or anywhere else, to perform the chores required. We cannot provide information online, when customers expect them to be a guideline or instruction to do something, that we know
For some customers who just want to have Internet connection, speed is 2MB wireless broadband, they would ask the telco’s sales representative if they can avail of the current offering, and if it is available in their area. Some sales representative would surely shoot it with yes, and we already have presence nationwide, and you would pay less from the service if you subscribe now. Maybe, because there is an on-going promotion especially if the so-called offering is a new service. Like for instance, a customer have subscribed on the service. The customer, does not know anything except that it already paid it and, is now ready and excited to use broadband. It turns to be not getting what has been expected.
If you are familiar with the real situation you would always know there is an exception. Not all areas are suitable for that kind of speed or in other term frequency. Plus if you live, even though you are in the city, where, no signal is reachable, service is still being provisioned or maybe already installed but erratic, et al. It can also be because the network is full and congested. This, later on, despite the customer’s complaint that could not use the service, will be used by the telco to collect fees because the customer is still in the so-called locked-in period.
Congestion may not happen if only they would consider the capacity available, like for instance, in a particular area. Eliminating the notion about profiteering and not providing a decent service. This can also be a case to case basis.
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