With so many areas to measure in IT we cannot emphasize enough how important it is do so even when no one seem to be interested about it. Even in program and project management which is most likely where measurement is a heavy part of the whole exercise, it is only to make sure time, materials and budget are all in the same place for a very specific purpose, and not entirely the enterprise. The measurement ends when the project ends. If only program and project management mechanisms are always applied every time an IT or any area in it is being dealt with. May be there will not be any problem with measurement and stakeholders need not to worry about surprises. Remember project management, like other practices within IT, is not a panacea. If we are lax and miss something, project fails and so resources burns. Seven years ago, we articulated about why measuring IT was a problem and it still is true up to this time. In fact, IT problems without much departure from the old ones seem to kee...