IT documents comes with different names such as the following: - Manual or handbook, - Policies and procedures, - Management systems, - Project plans. In the real world we have various names with unique descriptions and purposes when in fact they could be made to do a uniform direction for which actions are based for the entire IT initiatives, probably the longest in IT lifecycle is operation. The problem is our inclination on something else which is wrong. IT remains an IT area. Business remains a business area. The same problem is carried out when we conduct IT audit. Most audit are missing the gists in which IT is being used by businesses. We once said that an effective IT audit is conducted by IT people themselves but there is something wrong with that even. Business and accounting people have been doing it with a different bias and preconceived notions which doesn't make the cut for IT direction and audit respectively. Leaders play the same game and so the problem continues an
With the ever increasing reliance of organizations to IT, and others not keen to supporting their in-house technical staff to update skills, there is a big chance they cannot deliver what is expected of them. Some years ago, many claims that IT already plays a major part in the business including national infrastructure like energy, finance and transportation. It is critical that IT including the most important element of it, the people, are given reasonable access to resources they require to become effective in what they have been assigned to do. Organizations even though they require it, cannot maximize IT if so-called resources are not being treated fairly. Solution is outsource overall IT activities.
Though outsourcing has been successful in many areas, IT management and operations might require a different parameters, a carefully crafted policy, terms and service agreement, so customers are assured that IT is constantly being delivered to support the needs of the organization. The management would expect good strategy and stakeholders will always be informed about the condition of their IT and how they use it to provide services required of the business.
The outsourcing company would have to innovate, develop techniques and work diligently to make sure IT, their duties and responsibilities are optimally utilize as expected by the customers. That they will provide notifications. It would also be included in the service to tap education and training and consider allowing participation of all stakeholders to any IT-related activities, especially that can directly impact the operation of the business. The customer’s management team would have to be furnished necessary information for them to know how and when to act, about their organization’s strive in IT, and that they should have a clear picture of how IT is supporting their business. It is also apparent that the outsourced and outsourcing organizations be always in the same page about IT. For the outsourced to have accurate knowledge and understanding on situations regarding their business’ use of IT, the outsourcing organization should provide adequate resources and timely information, to mention a few.
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