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Showing posts from August, 2022

Technology delivering technology

It has been every organization's goal, the industry where they operate included, to have a technology and help run and facilitate every, if not particularly the high-value, area of business.  Sounds just what technology is for almost everything that humans do, including their businesses. Right? It's what the technology team must do and they did.  However, some of the actions they are emulating doesn't seem to be true at all. It's still about technology for the sake of technology. This is not only wrong, it is breaking the very notion that technology is helping people and it is always there whatever they do. When technology arrives and they use it, what happens is the usual messy experience that they already had from the past, and to think they are now on the new ones and still encountering the same problem. Imagine why some organizations can do it better and had been always ahead. Meaning, problems are contained that people didn't even notice there was any, no matte

Online information provided for stakeholders' consumption

It must relay the true meaning and real application necessary in the physical world. We have probably all experience how to learn first thing about our plans before we go ahead and act. Like for instance, when we order something online, attend to some responsibilities for our organizations, communicate with people via video, chat and email including but not limited to asking stakeholders, very politely and sincerely, if there's anything else we can do to help further. This online environment must make us work to facilitate and relay exactly what we expect and do in the physical world. What the online information is telling us should be enough to readily make a decision and act accordingly. This is especially true when people have to do it themselves, read relevant information and will go there, say store, or anywhere else, to perform the chores required.  We cannot provide information online, when customers expect them to be a guideline or instruction to do something, that we know