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[TW] IT documents, audit and leaders

IT documents comes with different names such as the following: - Manual or handbook, - Policies and procedures, - Management systems, - Project plans. In the real world we have various names with unique descriptions and purposes when in fact they could be made to do a uniform direction for which actions are based for the entire IT initiatives, probably the longest in IT lifecycle is operation. The problem is our inclination on something else which is wrong. IT remains an IT area. Business remains a business area. The same problem is carried out when we conduct IT audit. Most audit are missing the gists in which IT is being used by businesses. We once said that an effective IT audit is conducted by IT people themselves but there is something wrong with that even. Business and accounting people have been doing it with a different bias and preconceived notions which doesn't make the cut for IT direction and audit respectively. Leaders play the same game and so the problem continues an

dotPH improved 24/7 downtime monitoring system

As a customer, I am updated with dotPH notification. Here is the new one, see below, received 7 May 2010.

To our valued client,

This is to inform you that we have expanded our downtime monitoring system to provide you better service. In addition to our 24/7 automated monitoring system, we have now assigned personnel to attend to webhosting and dotPH site downtime issues even after office hours.

To report downtimes, call our office at (+632) 6372104-05, 6336906, 6354152 or 6384483. Leave a voicemail stating your domain name, mobile number, email address and the details of the downtime. Please be as specific as possible -- the more details you can provide, the better it will help us address the issue quickly and efficiently.

A text message will be sent to the personnel on duty informing them that a downtime issue has been reported. An email containing a recording of your voicemail will also be sent to ensure that the downtime can be resolved as soon as possible.

For all other concerns not related to downtimes, please call us during office hours (Monday to Friday, 8:30am to 6:00pm GMT+8) or send an email to [email protected].

Thank you and best regards,

dotPH

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[TW] IT documents, audit and leaders

IT documents comes with different names such as the following: - Manual or handbook, - Policies and procedures, - Management systems, - Project plans. In the real world we have various names with unique descriptions and purposes when in fact they could be made to do a uniform direction for which actions are based for the entire IT initiatives, probably the longest in IT lifecycle is operation. The problem is our inclination on something else which is wrong. IT remains an IT area. Business remains a business area. The same problem is carried out when we conduct IT audit. Most audit are missing the gists in which IT is being used by businesses. We once said that an effective IT audit is conducted by IT people themselves but there is something wrong with that even. Business and accounting people have been doing it with a different bias and preconceived notions which doesn't make the cut for IT direction and audit respectively. Leaders play the same game and so the problem continues an