Have you been using, or watching, downdetector.com as your primary resource to monitor your digital service performance, if not unscheduled downtime, for a long time, and have been going back and forth for it?
It's where some people like us, technology savvy and the curious we knew, go to quickly learn about some digital services, whether household or corporate resource are being affected, and the impact of others, associated or not, with those in the current incident, as they are listed, either in the mobile app or its website counterpart.
Did you know that there are few services that never gets to the list, too? We'll give them 5 star if we can. While the majority of those companies and brands in its categories including telecommunications, finance, internet, social media and gaming, shows up repeatedly. This is true regardless of where your country, which a present disruption and instability is happening, the moment you checked the status of a service, and if trying to be more inquisitive and wants to know more, where it is having the incident.
We looked deeper, no we didn't get in touch with them, and by going just for a little longer period of time to observe, for said few unlisted services, with consistency, we found that they are really doing a good job.
That's more like they've got almost everything covered. They have their system built properly, we found as we evaluated them, and cannot miss to communicate with and respond to customers concerning their services, with or without impact. The almost everything we used in the first sentence of this paragraph, is the righteous word we can use and it is even be applied in a perfectionist environment, where a negligible and incidental downtime cannot be allowed.
An incident is one thing. But when it's there on a recurring basis, it can be more. Like for instance, an internal and collateral issues that can be fixed but nothing is being done, or resolution is in order but not fast enough, to correct it. It could be technical constraints or difficulties, from outside onlooker, due to some detectable, even if it's contrived and hidden, factors including but not limited to design and operating capacity.
There is more of that, of course.
In technology parlance, that seems more like a normal, that's acceptable, activity for some stakeholders. But that's becoming a primitive excuse that other stakeholders never even want to hear anymore.
Either a stakeholder is in technology or not, the baseline is continuing to be challenged and this is obvious now especially with customers who tries to understand their services further than how it is.
We've seen and have indirect experienced, and even needed these technology services day in and day out now more than ever. No doubt we can do more for the better especially those that alters the very mission and covenant of a certain service, we must apply technology this way. It doesn't benefit only the subscriber of a service or in the case of a product, its buyer, as an obvious advantage, but being dependable more than its primary purpose, is that its usefulness can be extensive and facilitative in many ways including establishing, and maintaining, a quality enterprise, livelihood and business performance.
Comments