IT documents comes with different names such as the following: - Manual or handbook, - Policies and procedures, - Management systems, - Project plans. In the real world we have various names with unique descriptions and purposes when in fact they could be made to do a uniform direction for which actions are based for the entire IT initiatives, probably the longest in IT lifecycle is operation. The problem is our inclination on something else which is wrong. IT remains an IT area. Business remains a business area. The same problem is carried out when we conduct IT audit. Most audit are missing the gists in which IT is being used by businesses. We once said that an effective IT audit is conducted by IT people themselves but there is something wrong with that even. Business and accounting people have been doing it with a different bias and preconceived notions which doesn't make the cut for IT direction and audit respectively. Leaders play the same game and so the problem continues an
The earlier pronouncements about the top 3 layers of the OSI model, L8-10 of the (bold texts are added here) made sense in our world nowadays. They constitute the real requirements where a computing practitioner must perform its job a little better to achieve stability and sustainability in business-enabling and related technological facilities.
Layer 8 - The individual person—Technical (but fundamental)
Layer 9 – The organization—Administrative
Layer 10 – The government and international standards including management systems—Conformance or compliance
Without these, we never have been able to distinguished a job, that is final from the all on-going related tasks and non-stopping events concerning business-IT programs and projects. Much so for an IT operations that can be made upright until it fails, that's not having the regular maintenance it requires. Without the technical individual here, there is not much, even all the layers combined, can do for a business-computing systems that can be considered strategic, effective and efficient.
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